Customers share only city, neighbourhood, and move details before payment.
No direct contact until payment is verified
Book moving help while protecting the platform.
Customers post the move, individual helpers quote safely, and contact details stay hidden until the customer pays the accepted bid and disclosed administrative fee amount.
$
administrative fee amount disclosed before payment
Jobs
individual helper opportunities
ID
helper verification document upload
Individual helpers submit prices without phone, email, or social handles.
Both administrative fees and final amounts are disclosed before payment.
open move requests
registered helpers
protected quote contacts
platform revenue recorded
About MovenHelpers
Local moving jobs. Direct opportunities.
MovenHelpers is a Canadian marketplace connecting customers who need moving assistance with individual helpers looking for local work.
Customers register, post their move, and enter the starting bid amount.
Individual helper
Helper access
Live bid board
Available moving jobs
Helper verification
Complete verification before entering the marketplace
Open jobs, bids, and active contracts stay hidden until Stripe Identity verification is complete and Admin approves the Helper account.
Complete the secure Stripe ID/selfie check to continue.
After Stripe verification, Admin approval is still required before bidding opens.
Helper workspace
My bids
Accepted jobs
Booking management
The 1–5 star review appears here after both the customer and Helper confirm that the job is complete.
Customer agreement Terms and Conditions: fees, privacy, and payout rules
- Direct phone, email, social media, and street address fields are blocked during posting and public bidding.
- Street addresses are not collected on MovenHelpers. Customer contact information remains hidden until payment succeeds and the selected helper accepts the job agreement.
- The customer pays the final accepted bid plus the disclosed administrative fee amount.
- Customers send e-Transfer before the booking continues. e-Transfer may involve bank charges, which the customer must confirm with their bank.
- Estimated PayPal processing charges are disclosed before payment and payout. The current estimate starts from a 2.90% + $0.30 CAD commercial-transaction formula and may be higher depending on PayPal, the payment method, currency, and account rules.
- MovenHelpers does not absorb PayPal fees. Platform PayPal receipt and send fees are included in the disclosed PayPal fee estimate on either transaction, with no exception.
- The disclosed PayPal receipt/send fee estimate is split 50% to the Customer and 50% to the Helper in the platform display.
- Payment processing charges may vary by payment method, country, currency conversion, or account pricing.
- One-time Helper verification fee: $4.99 CAD. This fee may change without notice.
- The helper pays the disclosed helper administrative fee amount deducted from the final accepted bid before payout.
- Before payment, both parties are shown the accepted bid, administrative fee amounts, PayPal processing-charge shares, Customer total, and estimated Helper payout.
- No tax is calculated, collected, withheld, or deducted by MovenHelpers in this transaction.
- MovenHelpers does not collect, view, or store Helper government ID documents or full identity-verification images. identity verification collects and processes those directly. MovenHelpers receives and stores only the minimum verification result needed to approve or reject a Helper account.
- The disclosed administrative fees are retained by MovenHelpers according to the accepted payment and cancellation terms.
- The Helper receives the accepted bid minus the disclosed Helper administrative fee amount and applicable processing charges after both sides confirm completion and no hold applies.
- If either party voluntarily withdraws after payment, the applicable cancellation charge and actual PayPal charges may apply.
- A customer is not charged a cancellation penalty when Admin determines that the job failed because the selected helper's contact stopped working, payment could not proceed because of a helper-side issue, or a similar circumstance was not the customer's fault.
- A customer may repost the job after a failed assignment. Penalties apply when the customer instead voluntarily withdraws from the paid transaction or leaves the platform after payment.
- A helper who voluntarily withdraws after payment is subject to applicable penalties. When Admin determines that the failure was a technical or account issue rather than an intentional withdrawal, the helper may re-register without penalty.
- Platform communications from bidding through job completion may be retained and reviewed internally to administer cancellations, fee waivers, reposting, suspensions, and re-registration.
- Internal administrative review is not dispute mediation and does not determine either party's legal rights or liability.
- All payment and payout processing is provided through PayPal. For Canadian PayPal accounts, the contracting entity identified by PayPal is PayPal payments Canada, Ltd. MovenHelpers does not collect or store full card or bank details.
- MovenHelpers may submit payment, refund, hold, and payout instructions through PayPal and maintain related platform records, but PayPal, financial institutions, and payment networks control authorization, settlement, fraud review, disputes, chargebacks, reversals, and bank-deposit timing.
- To the fullest extent permitted by applicable law, MovenHelpers is not responsible for losses arising solely from a lost, stolen, counterfeit, fraudulently used, or otherwise unauthorized financial instrument or from an unauthorized transaction processed outside MovenHelpers' systems. This does not exclude liability that cannot legally be excluded or liability arising from MovenHelpers' own fraud, gross negligence, or wilful misconduct.
- Suspected unauthorized transactions must be reported promptly to the card issuer or financial institution and to PayPal Support. Payment-processing and payout-processing issues should be directed to PayPal or the applicable payment provider. MovenHelpers may assist with its platform records but cannot decide or reverse a bank, card-network, or payment-provider decision.
- Refunds are issued only through PayPal to the original payment method. Refunds are never redirected to another card, bank account, helper, cash recipient, or electronic-transfer address.
- Refunds commonly appear within 5–10 business days, but timing is controlled by PayPal, the card network, and the customer's bank. Failed refunds may take longer to resolve.
- Original payment processing charges are not normally returned and may be deducted as permitted by the accepted cancellation policy.
- During an ongoing transaction, the customer may amend only their name, telephone, and preferred time. The accepted bid cannot be changed.
- The customer is responsible for calculating and posting an accurate total distance estimate.
- Misrepresenting the distance, or using a static accepted bid for a materially different move distance, may void the posting and may be treated as abuse of platform privileges.
- A customer requiring a materially different move distance must cancel the original transaction and create a separate new post. Applicable cancellation charges, administrative fees, and payment-provider fees may apply.
- The Helper cannot initiate an amendment and may only request cancellation subject to the accepted consequences.
- After both parties confirm completion or payment is distributed, the transaction is final and amendments are locked. The customer must create a separate new post.
- If the customer cancels and reposts instead of amending the ongoing transaction, applicable cancellation charges and payment-provider fees are triggered according to the accepted cancellation policy.
- Payments flagged for fraud review, unauthorized use, dispute, or chargeback may remain held. Helper payout will not be released while the related payment is under review or reversed.
- Coordinated customer-helper activity intended to obtain an improper refund, payout, or account benefit may result in cancellation, suspension, permanent removal, and reporting through PayPal or appropriate authorities.
- If multiple helpers are requested, equal work/equal pay is assumed unless the customer clearly discloses a pay difference footnote on the job post.
- Customer accounts are retained for one year and may be renewed by the customer.
- Individual helper accounts are retained for one month and may be renewed by the helper.
Admin controls
Admin workspace
Admin account access
Reset the Admin login password used for this platform.
Customer and Helper usernames are shown in their account lists. Passwords cannot be retrieved after saving; use Reset password to set a new one.
Clear sample jobs, bids, payment records, holds, refunds, conversations, reviews, referral records, and Admin history. Customer and Helper accounts stay.
Clear sample Customer accounts, Helper accounts, pending verification profiles, retained helper hashes, and extra forgot-login/account-help messages.
Helper approval queue
Log in to load Helper approvals.
Payment and payout records
Helper ID approval is shown above and in the Helpers tab.
Log in to load payment records.
Customer accounts
Pending verification
Payments and payouts
Risk flags and refund requests
Job conversation
Select a payment to review its conversation.
Discretionary referral privileges
No referral bonuses recorded.
Send test email
Helper accounts
No Helper accounts recorded.
Admin action history
Log in to load Admin action history.
Contact Us records
No contact records.
Contact moderation
No moderation records.
Privacy Contact and ID protection notice
The platform collects only the information needed to create accounts, verify helpers, process marketplace payments, and protect users from fee bypassing. MovenHelpers does not collect, view, or store government ID documents or full identity-verification images. identity verification collects and processes those directly. MovenHelpers only receives and stores the minimum verification result needed to approve or reject a Helper account.
Contact information, street addresses, emails, phone numbers, and social media handles must not be posted publicly. Street addresses are not collected on MovenHelpers. Direct contact details are released only after payment succeeds and the selected helper accepts the job agreement.
Platform communications may be retained from bidding through job completion and reviewed by authorized Admin personnel for internal administration of cancellations, refunds, fee waivers, reposting, suspensions, re-registration, fraud prevention, and platform safety.
Card and bank payment information is entered directly into PayPal and is not collected by MovenHelpers. Users must not place card numbers, bank details, or other financial credentials in job posts, bids, platform chat, or support messages.
Helper identity verification is performed by identity verification and is not shown to customers or public job bidders. After payment, the customer may see a platform verification status and matching platform code to confirm that the person arriving is the helper verified by the platform.
Customer accounts are retained for one year unless renewed, closed, or removed earlier according to platform rules. Individual helper accounts are retained for one month unless renewed, closed, or removed earlier. Account holders are responsible for renewing their own accounts before expiry.
Unapproved Helper profiles may be deleted. When an unapproved profile is deleted, MovenHelpers retains only the email and telephone hashes needed to prevent repeat submissions; profile details, sessions, and PayPal verification session records are removed from MovenHelpers systems where no marketplace transaction record requires retention.
Privacy reference pointers: OPC PIPEDA overview, OPC meaningful consent guidance, PIPEDA full text, and OPC breach reporting.
Disclaimer Marketplace and liability notice
1. Marketplace status
(a) This platform is an online marketplace that connects customers seeking moving-related help with independent individual Helpers in Canada.
(b) The platform is not a moving service, employer, employee, agent, partner, joint venturer, fiduciary, insurer, or representative of any customer or Helper.
(c) Helpers are independent third parties responsible for their own taxes, tools, conduct, safety practices, pricing, availability, and legal compliance.
2. Customer property authority
(a) Customers must complete the platform's required identity verification.
(b) The customer attests that they own the property being moved or have lawful authority from the owner or another authorized person to arrange its transportation.
(c) The customer must provide truthful information and must not knowingly request the transportation of stolen, unlawfully possessed, prohibited, or unauthorized goods.
3. Helper good-faith protection and responsibility
(a) A Helper acting in good faith is not responsible merely because the customer lacked lawful possession or authority, unless the Helper knew, participated in, or reasonably should have suspected unlawful activity.
(b) Nothing in this disclaimer releases a Helper from responsibility for the Helper's own theft, fraud, negligence, intentional misconduct, unauthorized diversion, or legally attributable property damage.
(c) A Helper may be responsible to the customer, to the extent provided by applicable law, for theft, damage, unauthorized delivery, or other loss caused by the Helper's conduct while handling or transporting the customer's property.
4. Approved distance and private route
(a) The Helper agrees to complete the move based on the customer-entered distance and the private arrival details exchanged after payment and Helper agreement.
(b) The Helper must not take, deliver, store, or divert the property to an unauthorized location.
(c) Once the Helper accepts the bid, the posted distance estimate is treated as part of the accepted job information.
(d) Attempting to retain a static accepted bid while substituting a materially different move distance is prohibited and may be treated as abuse of platform privileges.
(e) A customer requiring a materially different move distance must cancel the original transaction and create a separate new post. Applicable cancellation charges, administrative fees, and payment-provider fees may apply.
5. Platform liability
(a) To the maximum extent permitted by Canadian law, the platform is not liable for claims, losses, injuries, damages, theft, property damage, delays, cancellations, poor workmanship, nonpayment, misrepresentation, illegal conduct, disputes, or other issues arising from dealings between users or the public.
(b) Nothing excludes liability that cannot legally be excluded under applicable Canadian law.
6. Disputes and administrative review
(a) The platform does not mediate disputes and is not an arbitrator, tribunal, court, insurer, or legal representative for any customer or Helper.
(b) The parties are responsible for seeking redress from the appropriate authorities, court, tribunal, regulator, insurer, or other lawful process.
(c) Admin may review platform records and communications to apply MovenHelpers cancellation, refund, reposting, suspension, and re-registration policies.
(d) Internal administrative review is not mediation and does not decide legal fault, damages, insurance coverage, or either party's legal rights.
7. Payments and financial instruments
(a) Payment and payout processing is provided through PayPal. For Canadian PayPal accounts, IDentifies its contracting entity as PayPal payments Canada, Ltd. MovenHelpers may send transaction instructions through PayPal but does not collect or store complete card or bank credentials.
(b) PayPal and the issuing financial institution control payment authorization, fraud review, settlement, disputes, chargebacks, reversals, refund delivery, and bank-deposit timing.
(c) To the fullest extent permitted by applicable law, MovenHelpers is not responsible for losses arising solely from a lost, stolen, counterfeit, fraudulently used, or otherwise unauthorized financial instrument or an unauthorized transaction processed outside MovenHelpers' systems. This does not exclude liability that cannot legally be excluded or liability arising from MovenHelpers' own fraud, gross negligence, or wilful misconduct.
(d) A user who suspects an unauthorized transaction must promptly contact the user's card issuer or financial institution and PayPal Support. Payment-processing and payout-processing issues should be directed to PayPal or the applicable payment provider. MovenHelpers may provide its platform records but cannot decide or reverse a payment-provider, card-network, or financial-institution decision.
(e) Once required administrative fees have been paid, any remaining service balance is released or payable to the Helper according to the agreed service terms.
8. Taxes, compliance, and due diligence
(a) Helpers are independent contractors solely responsible for reporting income, paying taxes, remitting applicable sales taxes if required, and meeting all other legal and regulatory obligations.
(b) MovenHelpers does not calculate, collect, withhold, remit, or deduct income tax, GST/HST, sales tax, or any other tax from the Customer payment or Helper payout.
(c) Caveat emptor: users must exercise caution, judgment, and due diligence.